Home — Services

Our Team

Meet some of our Pragma People

With us, dedicated talents, experienced seniors and entrepreneurially ambitious personalities will find a dynamic team in which we constantly strive for excellence together.

The exemplary employee profiles below show the wide range of expertise that can be found in our team and the employee testimonials explain what motivates them to be part of the Pragmatica team:

Oliver Hasler

Motto:
“Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.”
-Albert Schweitzer

Why Pragmatica:
What connects me with Pragmatica is the mutual interest to deliver a first-class client experience every day, provide pragmatic solutions and go the extra mile to lead the client project to success.

Consulting focus/ Expertise

  • Project & Programme Management for Business & IT
  • Agile Transformation
  • Business Analysis Banking

Relevant work experience, qualifications and training

  • 14 years of project and program management
  • 24 years of experience in the financial services industry

Gerfried Mülleitner

Motto:
“It is not because things are difficult that we do not dare; it is because we do not dare that things initially appear difficult.”
-based on Seneca, Roman philosopher, poet and politician

Why Pragmatica:
Pragmatica has given me the opportunity to realise my vision of running a leading Swiss consultancy firm together with a top team of professional consultants. ust as I’ve had the privilege of growing professionally and taking over the management reins of the company, so I take great satisfaction in nurturing and developing emerging talent among the exceptional individuals in our firm. We can look back with pride at the great many experiences and fulfilling careers paths our consultants have been able to embark on with us.

Consulting focus/ Expertise

  • Project and Program Management in the international and regional banking sector
  • Classic (PMI) and Agile frameworks such as Scrum, Kanban, SAFe
  • Classic (PMI) and Agile frameworks such as Scrum, Kanban, SAFe
  • Special areas of expertise include financing & loan processes, investment solutions and investment processes, accounting, IT security, among others.

Relevant work experience, qualifications and training

  • > 25 years of project and program management with internationally distributed teams
  • > 30 years in banking with loan processes, credit risk management, digitalization
  • > 20 years of business analysis and business engineering of IT solutions
  • > 5 years of experience in the agile environment of Scrum, Kanban, and SAFe
  • > 10 years of software development
  • Executive MBA HSG
  • Certifications: PMP by PMI, Professional Scrum Master, and Product Owner
  • Training in Lean Management, Design Thinking, PROSCI Change Management

Thilo Neugebauer

Motto:
“Together we are strong.”

Why Pragmatica:
In addition to my many competent colleagues whom it is a pleasure to work alongside, Pragmatica offers me a creative, challenging and collaborative working environment that motivates me every day.

Consulting focus/ Expertise

  • Project and programme management, turn-around management in the international and regional financial sector
  • Business transformation and change management
  • Business process excellence and digitalisation
  • Project assurance and assessment/audits
  • Effective Management Systems for Governance, Risk and Control Frameworks
  • Implementation of regulatory requirements for banks
  • Auditing in the banking sector


Relevant work experience, qualifications and training

  • 20 years of project and program management for national and international projects
  • 4 years of experience in an agile environment (Scrum, Lean Agile)
  • 15 years of project review, turn-around management and task forces
  • 20 years of experience in bank management and implementation of regulatory requirements
  • 20 years of experience in the selection, implementation and customization of software solutions for the financial sector
  • 4 years of experience in preparing financial institutions for external audits
  • Executive Programme Swiss Finance
  • Certifications: Professional Scrum Master, Prince 2
  • Training in Prince 2 Practitioner, IT Service Manager

Nihan Bilgez

Motto:
“Get things done!”

Why Pragmatica:
Pragmatica AG is a very well-positioned and constantly growing company, which allows me to experience interesting challenges across various industries on a dilay basis. Together with other experts in our team, we look at how we can also be successful in the future and develop services for our customers in line with the latest trends. At Pragmatica, I can develop in sync with the market, which makes my remit particularly exciting and varied.

My Expertise

As an account manager and experienced consultant in project and process management, I understand the challenges faced by our demanding clientèle and create tailor-made solutions to sucessfully bring projects to completion.

Relevant work experience, qualifications and training

  • 14 years of experience in customer service and consulting
  • 12 years of experience in the financial services industry
  • 10 years of experience in project and process management
  • 8 years of experience in corporate development
  • Certified project manager according to IPMA
  • State certified business economist
  • Trained in Scaled Agile Framework (SAFe), PROSCI Change Management, AWS Cloud SaaS Services, Project Review, Sales Management and Business Success.

André Bussmann

Motto:
“Pragmatism leads to success.”

Why Pragmatica:
Pragmatica not only offers interesting tasks in a professional and relaxed environment, it also consciously promotes entrepreneurial thinking and encourages employees to use their initiative. Thanks to the flat hierarchy and short decision-making processes, projects can be implemented pragmatically within a short period of time.

Consulting focus/ Expertise

  • Project and programme management for business and IT
  • Banking & Information Security topics


Relevant work experience, qualifications and training

  • 20 years of project and program management
  • 24 years of experience in the financial services industry
  • 20 years of business and IT projects

Melanie Ott

Motto:
“be the change you want to see in the world…”

Why Pragmatica:
Pragmatica AG is a consulting company that enjoys a very good reputation. Our management is involved in projects with the clients themselves, which is certainly a great success factor and is highly appreciated by our clients. We therefore know our clients and their needs very well and can respond to them individually. I appreciate the collegial, informal working environment and the valuable expertise of our consultants, knowledge transfer is very important to us. Employees are consciously hired according to their strengths and always have the opportunity to develop according to their wishes. Pragmatica is a generous employer, you are given a lot of trust, for which you are very happy to commit and contribute in return.

My Expertise

As a Senior Recruitment & Headhunting Consultant, I am always passionate about finding new experts who fit our company both professionally and personally. My tasks are active sourcing, headhunting and screening up to the interview. I also maintain the relationship with our candidates on an ongoing basis. My many years of experience and my distinctive empathy greatly contribute to securing impressive candidates for us, who in turn enrich our team and contribute to the success of the company.

Relevant work experience, qualifications and training

  • 11 years Senior Recruitment & Headhunting Consultant
  • 6 years Office Manager & Research Assistant
  • 4 years experience as Personnel Development Assistant
  • Dipl. EFZ Businesswoman
  • Training: In the field of labour law and certificates

Gerardo Cristiano

Motto:
“The journey is the reward”
-Konfuzius

Why Pragmatica:
healthy balance between family, leisure and work is important to us. Pragmatica proves this with the Family Days, our periodic company event. I consider the compensation model to be modern, performance-oriented and fair. It gives everyone the chance to earn an above-average salary. The 5 or 6 weeks’ holiday per year and our very good insurance benefits round off our attractive compensation model.

Consulting focus/ Expertise

  • Project management for accounting projects
  • Tax and regulatory issues
  • Corporate governance and finance/accounting topics


Relevant work experience, qualifications and training

  • 26 years in finance/accounting and fiduciary/auditing
  • 5 years controlling (banks)
  • Trustee with Federal Professional Certificate
  • Post-graduate studies IFRS/IAS, taxes and VAT
  • Training in Design Thinking, Agile/Scrum, PRINCE2

Mario Stettler

Motto:
“Great things are done by a series of small things brought together.”
-Vincent van Gogh

Why Pragmatica:
Pragmatica offers me the opportunity to further develop the Digital Finance Service conceptually on the one hand and to implement technical and organisational projects for the client on the other. Thanks to Pragmatica, I’m able to find the ideal balance between conceptual, strategic, theoretic work and solving concrete problems for our clients.

Consulting focus/ Expertise

  • Digital Finance Service Portfolio (Digital Touchpoints, Client Lifecycle Management, Front Excellence, Compliance Efficiency, Optimized System Landscape)
  • Business / Enterprise Architecture
  • Fintech & Software Evaluation and Implementation
  • Business Engineering / Project Management of digital solutions


Relevant work experience, qualifications and training

  • 20 years Banking
  • 15 years Project Management
  • 10 years IT and Business Process Management
  • 10 years IT Architecture & System Landscape Optimization

Matthias Storz

Motto:
„You don‘t have to be great to start, but you have to start to be great.“

Why Pragmatica:
Pragmatica gives me the opportunity to reapply my experience in different fields and to find new and innovative solutions to shape the future. At the same time, Pragmatica promotes my further development and education to expand my knowledge.

Consulting focus/ Expertise

  • Business Transformation in the banking industry
  • Business and Process Analysis, Requirements-Engineering
  • Conceptional User Experience Design und Capability Management


Relevant work experience, qualifications and training

  • > 11 years in banking industry
  • > 7 years digitalization and transformation of advisory topics and processes in banking industry
  • Master in business economics at University of Zurich
  • Training in Project- and Product Management, Agile Transformation and Requirements-Engineering

Tarik Kayapinar

Motto:
“Positive thinking and belief in yourself, are the way to success.”

Why Pragmatica:
Pragmatica allows me to develop in an exciting environment in customer projects or in internal fields of activity. Here, I can further deepen my strengths as well as learn new skills that strongly promote my further development. The collegial and familiar environment at Pragmatica is important to me, so I feel at home.

Consulting focus/ Expertise

  • Information security management (ISMS) in banking and insurance industry
  • Risk management e.g. in banking sector (CH) and in mobility and transport group (DE)
  • 3rd party security and contract management in the insurance industry
  • Identity & Access Architecture and Data Compliance in the banking sector
  • Internal auditing in the financial services sector
  • Business Continuity Management System (ISO 22301)
  • Data Protection Management (GDPR): Implementation and internal training
  • ISMS focus areas: Leadership, risk management, supplier management, physical security, incident management, BCM, compliance, and asset management


Relevant work experience, qualifications and training

  • 9 years information security management / ISMS
  • 7 years IT and business process management
  • 5 years data management
  • 4 years data protection management (GDPR) and DPIA
  • 4 years Security Awareness
  • 5 years project management, Prince2 Practitioner certified
  • 6 years risk and quality management
  • 4 years Identity & Access Management

Dr. Doron Zimmermann

Motto:
Si sapis, alterum alteri misce: nec speraveris sine desperatione nec desperaveris sine spe. (If you are wise, combine these two things: Never hope without doubt; and never despair without leaving room for hope)
-Lucius Annaeus Seneca

Why Pragmatica:
He who shows compassion, draws unto himself the likeminded. Pragmatica brings together smart individuals from different walks of professional life. What unites them is their striving to render quality service to our clients; and, therefore, the will to earn our clients’ trust. Although this may seem commonplace, at the level of an entire organization, it is extraordinary.

My Expertise

  • Security risk management
  • Information security
  • Business continuity management
  • Crisis management
  • Enterprise/corporate security
  • Insider risk management


Relevant work experience, qualifications and training

  • 20+ years of security risk management
  • Financial-, energy-, supply chain and telecommunications industry experience
  • Chief Security Officer and Chief Information Security Officer experience
  • Public policy and federal government experience (staff, Federal Council of Switzerland)
  • Teaching and research (ETH & National Defense University, Washington, D.C.)
  • Certified Information Security Manager – CISM (ISACA)
  • Enterprise Security Risk Managment, certificate (ASIS)
  • Special training courses for insider risk management
  • Graduated university with a doctorate (PhD), (Emmanuel) Cambridge, U.K.

Salvatore Arcidiacona

Motto:
At the end of the day, the goals are simple: safety and security.

Why Pragmatica:
At Pragmatica, I value the long-standing partnerships based on trust, which is the result of client satisfaction. I am convinced that the high quality of consulting services and the implementation of pragmatic solutions pay off for our clients, especially in view of the current cost pressure and the pressure to innovate.

My Expertise

As the founder of a Cyber Defence Centre for an international fintech company, I was instrumental in defining and implementing a global cyber defence strategy. I have extensive experience of managing cyber security incidents and understand the key elements of preparing for, identifying, analysing, isolating and recovering from incidents.

Relevant work experience, qualifications and training

  • Creation of target operating models for cyber defence / cyber security operations center
  • Design and implementation of physical security zone concept including biometrics
  • Strategic development and implementation of cyber security awareness programs
  • Creation of Reports and Metrics (KPI) for cyber defence / cyber security operations center

Astrid Caviezel

Motto:
It always seems impossible until it’s done.”
-Nelson Mandela

Why Pragmatica:
The mixture of exciting and varied projects at prestigious companies in the financial sector and at the same time the collegial corporate culture and flat hierarchy at Pragmatica are an ideal mix for me. I can deepen my knowledge, expand my experience and constantly develop myself.

My Expertise

  • Operational Excellence and Lean Six Sigma 
  • Business process management 
  • Business engineering, especially in operations units
  • Project management

Relevant work experiencequalifications and training

  • > 18 years of experience in the financial services sector 
  • > 14 years of project management
  • > 11 years Lean Six Sigma (Black Belt)
  • Business economist FH
  • CAS Change Management & Organizational Consulting / Development
  • CAS Lateral Leadership
Pragmatica

Shunchao Guo

Motto:
“Think big, start small, scale fast.”

Why Pragmatica:
Constructive, supportive culture, cooperative collaboration and space for creativity are Pragmatica’s values ​​that motivate me to strive for new excellence every day. Pragmatica proactively approaches trendsetting topics and offers me challenging opportunities to grow together with the company.

My Expertise

  • Project and Program Management in banking
  • Business Analysis & Requirements Engineering
  • Business transformation and change management
  • Business Process Excellence and Digital Transformation
  • Front-to-Back efficiency improvement


Relevant work experience, qualifications and training

  • 10 years Project and Program Management>
  • 7 years Business Excellence, Digital Transformation & Innovation Management>
  • 7 years Agile Transformation & Change Management>
  • 10 years Business Process Management, Business Analysis, Business Requirements Engineering >
  • MSC in Business Administration with major in Strategic Management
  • BSC in Business Administration with major in Banking & Finance

Pragmatica

Lola Kraus

Motto:
“It’s never too late to be what you might have been.”
– George Eliot

Why Pragmatica:
I love working in a challenging environment and growing beyond myself in the process. Pragmatica embodies extensive expertise, which ensures an outstanding standard of quality. In addition, we  are a strong and harmonious team that can rely on each other.

My Expertise

  • Talent Acquisition, Recruitment & Headhunting
  • Employer Branding & Marketing
  • Process Optimisation


Relevant work experience, qualifications and training

  • years of recruitmentheadhunting & talent aquisition
  • years company/start-up strucuture
  • Bachelor of Science in Economics

 

Portraits

Farima Sougou

Motto:
“The most effektive way to do itis to do it.”
– Amelia Earhart

Why Pragmatica:
At Pragmatica, I have found a place where I am both challenged and supported. I value the opportunity to develop myself rapidly and that the focus is placed on providing growth opportunities for emplyees and encouraging them to realize their full potential.

My Expertise

As Head of Talent Acquisition and ecruiting Consultant, my focus is on continuously evolving effective recruitment processes, identifying top talents and continually optimizing methods. I cultivate relationships with candidates, conduct interviews and selection processes. Through mentoring, I support my team and ensure, throught close collaboration with executives, that the personnel needs are met.


Relevant work experience, qualifications and training

  • > 3 years Full-Life-Cycle Recruiting
  • > 2 years HR-Management
  • > 2 years Employee leadership and development
  • BA Asian Studies and Management (China)
  • Further education in Behavioral Assessment as a Recruiting Tool
Portraits

Carmen Anello

Motto:
Being there for peopleunlocking potentialsgrowing together.

Why Pragmatica:
At Pragmatica AG, we are more than just a company – we are a community of individual talents who have come together to achieve greatness. Our pragmatic approach sets us apart. As an HR Specialist at Pragmatica AG, I embody this pragmatism every day. I specialize in finding solutions that are not only convincing in theory but can also be implemented in practice. My goal is to help our employees find clear and feasible paths for personal and professional development.

My Expertise

  • Professional expertise in HR management and personnel development.
  • Comprehensive knowledge of legal regulations in the payroll domain.
  • Solution-oriented consulting for optimizing HR processes and strategies


Relevant work experience, qualifications and training

  • Over 12 years of professional experience in HR
  • HR specialiste with Swiss Federal Diploma (eidg. FA)
Portraits

Alexander Haymann

Motto:
Have the courage to fail – but fail fast.

Why Pragmatica:
Consulting is a people business – the central element is the people and that’s where we clicked from the very first moment. At Pragmatica, I get to work with great people every day and it’s a real collaboration. Everyone pulls in the same direction.

My Expertise

As an expert in cross-channel customer management and an experienced project manager, I work with our clients to develop tailored, data-based solutions or optimize existing developments and see them through to successful project completion.


Relevant work experience, qualifications and training

  • > 10 years of experience in innovative and user-centered solution development using behavioral design for financial services
  • > 8 years of experience in customer guidance along different channels
  • > 8 years of experience in conversion rate optimization for financial services
  • > 7 years of experience in project management (agile, hybrid and waterfall)
  • > 5 years of experience in developing digitalization strategies for financial service
  • Certified Lego Serious Play Facilitator
  • MA in General History (major), Political Science (minor) and English (minor)

Become part of our team

We are looking for Pragmatic People and offer varied consulting mandates, challenging transformation projects and interdisciplinary teamwork. We offer an exciting and dynamic working environment.