References Organisation & Processes
Business Process Management
Business consulting – international inter-entity flow analysis as a basis for the provision of custody services
Customer: Swiss bank
- Analysis of securities settlement process at different international locations and various branches of a major Swiss bank
- Close incorporation of stakeholders in all key markets throughout the world as experts and experienced senior consultants
- Design and specification of performance measures for standardised securities settlement in compliance with regulatory requirements by the bank in its capacity as an internationally operative asset manager
Business consulting – strategic IT programme in the wealth management segment
Customer: Swiss bank
Rollout of new and modified business processes in response to market circumstances and regulatory requirements.Analysis for new scanning-based document management system
Customer: Swiss bank
- Provision of requirement engineering for scanner evaluation
- Definition of specification for a web-based archive unit application
- Use case modelling in relation to scanning
Operational Excellence
Business project management – introduction of single sign-on solution for banking services for external asset managers
Customer: Swiss bank
- Design and preparation of operational requirements, such as password provision, security concept and technical implementation of a single sign-on solution
- Alignment of bank’s business model in its capacity as a service provider, development of internal bank operations organisation, internal and external communication with front-end staff and end users, with on-site induction for key customers
- Ensuring smooth functioning of operational processes during the go-live phase (including business continuity measures)
Turnaround of a pan-European shared service centre – smooth operation of daily business through optimisation of business processes and IT systems
Customer: Pan-European car rental company
- Identification and initiation of various optimisation projects in relation to business processes and IT systems
- Definition and introduction of a company-specific framework for continual improvement of processes and service quality
- Design and rollout of a company-wide, standardised project management method
- Development and expansion of internal knowledge management system using specific, method-based training and coaching
Business Process (Out)Sourcing
Development of international governance – efficient cooperation and management resulting from standardised working proceduresCustomer: European reinsurer
- Redesign of international IT governance structures, including tasks, responsibilities, competencies and administrative bodies
- Rollout of group-wide IT standards and policies
- Definition of a standard management reporting framework
- Support for implementation of governance framework
