References Organisation & Processes

Busi­ness Pro­cess Ma­nage­ment

Busi­ness con­sul­ting – in­ter­na­tio­na­l inter-entity flow analysis as a basis for the provision of custody services

Customer: Swiss bank

  • Ana­ly­sis of securities settlement process at different international locations and various branches of a major Swiss bank
  • Close incorporation of stakeholders in all key markets throughout the world as experts and experienced senior consultants
  • Design and specification of performance measures for standardised securities settlement in compliance with regulatory requirements by the bank in its capacity as an internationally operative asset manager

Busi­ness con­sul­ting – strategic IT pro­gramme in the wealth ma­nage­ment segment

Customer: Swiss bank

Rollout of new and modified business processes in response to market circumstances and regulatory requirements.

Ana­ly­sis for new scanning-based document management system

Customer: Swiss bank

  • Provision of requirement engineering for scanner evaluation
  • Definition of specification for a web-based archive unit application
  • Use case modelling in relation to scanning

Ope­ra­tio­nal Ex­cel­lence

Busi­ness pro­ject ma­nage­ment – introduction of single sign-on solution for banking services for external asset managers

Customer: Swiss bank

  • Design and preparation of operational requirements, such as password provision, security concept and technical implementation of a single sign-on solution
  • Alignment of bank’s business model in its capacity as a service provider, development of internal bank operations  organisation, internal and external communication with front-end staff and end users, with on-site induction for key customers
  • Ensuring smooth functioning of operational processes during the go-live phase (including business continuity measures)

Tur­naround of a pan-European shared service centre – smooth operation of daily business through optimisation of business processes and IT systems

Customer: Pan-European car rental company

  • Iden­ti­fi­ca­ti­on and initiation of various optimisation projects in relation to business processes and IT systems
  • Definition and introduction of a company-specific framework for continual improvement of processes and service quality
  • Design and rollout of a company-wide, standardised project management method
  • Development and expansion of internal knowledge management system using specific, method-based training and coaching

Busi­ness Pro­cess (Out)Sour­cing

Development of international governance – efficient cooperation and management resulting from standardised working procedures

Customer: Eu­ro­pean reinsurer

  • Redesign of international IT governance structures, including tasks, responsibilities, competencies and administrative bodies
  • Rollout of group-wide IT standards and policies
  • Definition of a standard management reporting framework
  • Support for implementation of governance framework




Pragmatica AG
Bahnhofstrasse 28 CH-6300 Zug
Tel: +41 41 749 10 15, Fax: +41 41 749 10 14

Location Zurich

Pragmatica AG
Badenerstrasse 585 CH-8048 Zurich
Tel: +41 43 311 20 10, Fax: +41 43 311 20 11

Location Singapore

Pragmatica Singapore Pte. Ltd.
4 Battery Road #25-01 / Bank of China Building
SGP-049908 Singapore