Process Optimisation & Digitalisation

Process Excellence & Lean Management

Do you know your value-adding processes? Are you able to optimise your processes? Process Excellence & Lean Management enable you to gain an overview of your processes, eliminate non-value adding activities and effectively manage your value creation.

Our experienced Process Excellence Consultants support you in professionalising your process management and show you possible solutions for optimising your processes and value chain without using expensive software solutions and with cost-effective quick wins.

Selected references

Success Stories

Process optimisation and definition of process management governance

Increasing efficiency and quality in the customer services area

  • Preparation & implementation of process modelling workshops (actual processes)
  • Process analysis and identification of non-value adding activities
  • Identification and evaluation of suitable processes for Robotic Process Automation (RPA – UIPath)
  • Determination of the process optimisation potential and calculation of the business case
  • Definition & modelling of the optimised target processes and implementation of the corresponding measures
  • Definition of process management governance

Methods used: 8 Wastes of Lean, Value Stream Mapping, RPA Suitability Check, RASCI Matrix, etc.


Process Optimisation & Digitalisation

Digitalisation & Customer Service Design

Digitalisisation & Customer Service Design

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Business Analysis & Requirements Engineering

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Workflow Optimisation & Process Automation

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