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Process Optimisation & Digitalisation
Process Excellence & Lean Management
Do you know your value-adding processes? Are you able to optimise your processes? Process Excellence & Lean Management enable you to gain an overview of your processes, eliminate non-value adding activities and effectively manage your value creation.
Our experienced Process Excellence Consultants support you in professionalising your process management and show you possible solutions for optimising your processes and value chain without using expensive software solutions and with cost-effective quick wins.
Selected references
Success Stories
Process optimisation and definition of process management governance
Increasing efficiency and quality in the customer services area
- Preparation & implementation of process modelling workshops (actual processes)
- Process analysis and identification of non-value adding activities
- Identification and evaluation of suitable processes for Robotic Process Automation (RPA – UIPath)
- Determination of the process optimisation potential and calculation of the business case
- Definition & modelling of the optimised target processes and implementation of the corresponding measures
- Definition of process management governance
Methods used: 8 Wastes of Lean, Value Stream Mapping, RPA Suitability Check, RASCI Matrix, etc.
ADDITIONAL AREAS OF FOCUS
Process Optimisation & Digitalisation
Digitalisisation & Customer Service Design
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