Process Optimisation & Digitalisation

Workflow Optimisation & Process Automation

Are your processes sufficiently supported by systems? Would you like to optimise or expand existing workflows? Or do you want more flexibility to be able to react quickly and easily to changing business conditions and automate decisions? Do legacy systems hinder you in process automation? Or would you like to relieve your employees of simple and repetitive tasks quickly and easily?

We support you on the way to partially or fully automated processes. We are independent of individual solution providers and can therefore find and successfully implement the best solution for your company. From the use of robotics (RPA) to the implementation of comprehensive workflow, case management or business rule management systems.

USE THE POSSIBILITIES OF WORKFLOW OPTIMIZATION:
  • Exploit the potential of process automation
  • Increase your entrepreneurial efficiency
  • Be able to react more flexibly to changes in the business environment
  • Scale the processing in terms of time and quantity
  • Relieve your employees of administrative and repetitive tasks
  • Automate highly rule-driven business decisions
  • Reduce the error rate compared to manual processing and ensure process compliance.
Selected references

Success Stories

Digitalisation and automation of claims management process (non-life) via Appway platform

Increase customer satisfaction through immediate performance decision, increase efficiency through maximum automation.

  • Definition of the process architecture with focus on media break-free front-to-back integration, maximum automation and dark processing, reusable process modules and rule-based process orchestration
  • Definition and support of the technical use cases for the proof of concept of the solution architecture
  • Definition of digital, seamless E2E processes from the customer interface to the backend system
  • Modelling of processes (BPMN 2.0) and business decisions (DMN 1.1)
  • Creation of prototypes in collaboration with UX & UI Design incl. preparation and execution of customer tests in the UX Lab
ADDITIONAL AREAS OF FOCUS

Process Optimisation & Digitalisation

Digitalisation & Customer Centric Service Design

Digitalisation & Customer Centric Service Design

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Business Analyse & Requirements Engineering

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Process Excellence & Lean Management

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