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Self-services in digital banking

Self-service in digital banking with fragmented channels and poor user guidance in Swiss banks

Many banks underestimate the potential of self-services in digital banking – and are therefore missing out on efficiency, customer satisfaction and revenue opportunities. While customers have long expected seamless, cross-channel solutions, offerings often remain fragmented and difficult to access. Our analysis shows where Swiss retail banks currently stand, what gaps exist and how institutions can catch up with best-in-class providers with a clear strategy, better user experience and consistent end-to-end digitalization.

FINMA Risk Monitor 2025

Illustration of Switzerland with a regulatory stamp symbolizing FINMA enforcement and supervisory audits across Swiss financial institutions. The visual represents the shift described in the FINMA Risk Monitor 2025 from regulatory guidance toward active enforcement and audit scrutiny affecting banks and financial service providers in Switzerland.

Analysis of the FINMA Risk Monitor 2025. Learn how new enforcement powers, outsourcing risks, and cyber threats affect Swiss banks and financial institutions.

Generative AI

Scale with symbols for Generative AI opportunities on the one side and safety risks on the other.

Generative AI increases productivity and opens up new use cases. At the same time, new security risks arise. With governance, training and standards, AI remains secure and compliant.

Switzerland in the crosshairs of foreign intelligence services

Switzerland in the crossfire

The 2025 Situation Report of the Federal Intelligence Service (FIS) speaks a clear language: the threat of espionage activities in Switzerland has reached a new level. Switzerland has remained an attractive operational area for foreign intelligence services for decades. However, according to the latest report, the extent of these activities is not only still high – it is increasing significantly. The FIS explicitly confirms that the activities of the prohibited intelligence service have reached a new level. Companies with a high level of innovation, international networking or central importance for critical infrastructures are particularly affected.

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Data protection overview

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