Transformation & Change Management

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We tailor your project organizations to your needs, whether following an agile, traditional, or hybrid approach, and design customized solutions (culture, processes, organization, systems & tools) that match your organizational and cultural conditions. You can rely on us during the implementation phase of the target organization as well as for the training and coaching of your employees.

Organizational development & Target Operating Model (TOM)

We collaboratively define your future project and operational organizations, drawing on our best practices and multidisciplinary industry expertise.

Feedback from your employees, identified weaknesses, bottlenecks, strategically and operationally relevant decisions, as well as key influence factors (including scales and developments, business vs. IT, classical vs. agile, dependencies on suppliers) on your organization and process organization are central input factors for your target organization.

Transformation Planning & Management

We plan the necessary adjustments with you to achieve your target organization in a controlled manner and support you in management and monitoring.

The basis for this is a clear and accepted understanding among all affected parties of the new TOM and the changes to be addressed. We leverage our extensive, multidisciplinary experience to ensure that your transformation is a complete success, from communication strategy to the implementation of processes, tools, new role requirements, etc., up to acceptance. The effective performance improvement of the new TOM can be measured and evident.

Focused Change Management

We support you in managing challenging team situations, leveraging our extensive industry and team experience to quickly find solutions to identified problems and challenges together in a professional atmosphere.

In such cases, it can be particularly advantageous to illuminate difficult team situations with the help of an external, unbiased party and collaboratively explore solution paths. Direct feedback from colleagues and a professional approach to handling criticism are necessary in these situations.

Training & Coaching

We provide training and coaching for your change agents and leaders as needed, ensuring that organizational changes are transferred into effective value for your company as quickly as possible.

The requirements for responsible roles are derived from the target organization and processes. Using a GAP analysis, we identify existing gaps together with you and recommend real assistance to resolve them promptly and sustainably.

We accompany you throughout the entire Change Cycle

SELECTED REFERENCES

Success Stories

Setup and operation of a transformation office as part of a core banking package implementation for 200 business banks

As part of the migration of legacy banking systems to a standard core banking package within a banking group, over 200 banks had to adjust their processes and organizational workflows, train employees in the new processes and applications, and prepare data quality for migration.

The challenge was that the starting point varied significantly among individual banks, and harmonization to group-wide standards was being done for the first time.
Another aspect of the transformation challenge was that effective process understanding for core processes varied significantly among individual banks and was only limitedly present with the solution provider or central service provider.
There was a need to coordinate the complex coordination and deliveries to the banks through a well-managed rollout approach.
With the Transformation Office reinforced by Pragmatica consultants and the best practice approaches, methods, and tools that our team could bring in, it was ensured that operational readiness for rollout and subsequent operations could be reliably achieved at all >200 banks.
The change management approach for business impact analysis based on Pragmatica best practices ensured that essential and sometimes divergent requirements were systematically collected, consistently implemented, validated, and accepted.
The learning curve regarding change and transformation management, both in the central delivery organization and in the recipient banks, could be significantly shortened.

Transformation Programme Swiss Bank

Establishment and operation of a programme PMO for a comprehensive, international transformation programme.

Business areas: Asia, asset management and advisory, channels, partners, other projects
Reporting at programme level to ExB, BoD, FINMA
Meeting coordination, task management, risk management, alignment and dependency management, SharePoint, ad-hoc requests within the programme.

IT Operating Model for Global Wealth Management Platform for Swiss Major Bank

A Swiss major bank aimed to serve its wealth management clients internationally through a unified global wealth management platform.

In addition to harmonizing technical solutions, this transformation also included the consolidation and harmonization of business capabilities and IT delivery and operations services worldwide.
The implementation was phased in several European and Asian market units.
A common global operating model for business and IT capabilities had to be designed, approved by the respective local regulators, and introduced in all countries
There was little consistent documentation for the processes and capabilities developed over the years that would have met the requirements of a regulator or an intergroup outsourcing governance.
Pragmatica’s expertise in intergroup outsourcing frameworks, service level management and agreements, operational risk management and internal control systems (IKS), as well as in the establishment of global target operating models, contributed to the rapid definition and implementation of a pragmatic approach for the IT target operating model.

The use of international best practice standards and proven best practices facilitated communication with and acceptance by various local regulators and audit firms.
During the rollout, operationalization, and implementation of the IT target operating model in individual countries, the project could rely on Pragmatica’s broad change and transformation management experience
Business areas: Asia, asset management and advisory, channels, partners, other projects
Reporting at programme level to ExB, BoD, FINMA
Meeting coordination, task management, risk management, alignment and dependency management, SharePoint, ad-hoc requests within the programme.

Setup and operation of a transformation office as part of a core banking package implementation for 200 business banks

Establish management framework and programme planning as well as validation of synergy potentials and determination of the TOM for the business integration of two European stock exchanges.

Define and establish the project management framework incl. planning, procurement, risk management, reporting, decision making etc.
Creation of a comprehensive Transformation Runbook (TRB)
Validation of synergy potentials (cost reduction, growth etc.)
Determination of the target operating model by means of capability modelling and implementation planning (TOM stages)

Expansion of the leadership toolkit through Agile Performance Management

In the COO area of a private bank, the transformation towards business agility was started:

The leadership team lacked adequate leadership and control tools to support integrated planning and prioritization of goals and activities.
Contradictory preferences within the leadership team regarding an appropriate planning approach for establishing a holistic and unified solution.
Business agility supported by agile leadership tools
Shared accountability of the leadership team for the overall goals of the area
Periodization of activities
Transparency of activities and dependencies
Optimized capacity planning prioritized for area goals
Increased agility
More efficient information exchange and collaboration
Higher customer orientation