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- Focus Insurance
Your customers and processes in the spotlight
We support you in the optimization and digital transformation of your customer journey and operational processes. We help you create a seamless and simple customer experience and optimally set up and implement the associated workflows.
In doing so, we pay great attention to distinguishing between what makes sense and what is basically doable. We will only recommend those solutions that deliver real added value for your customers and for you.
Multi-experience & customer guidance
For a clear omni-channel strategy, comprehensive customer intelligence & guidance, targeted use of sales and interaction touchpoints and a seamless customer experience - digital, physical or hybrid.
Operational & Process Excellence
For process-oriented thinking and action as well as continuous improvement of your processes at the customer interface and in your organization for greater efficiency, quality and customer satisfaction.
Customer advice & sales
For optimized appointment and lead distribution, targeted use of video consultations, secure data exchange, seamless closing, automation of any compliance checks and streamlining of your back office processes.
Bancassurance & cooperations
For the design of profitable and efficient cooperations (TOM, processes, information flows, etc.) with your partners to develop the full synergy potential and benefit from a win-win situation on all sides.
Smart customer services
To relieve your customer service through improved call and case routing, targeted use of voice or chatbots and optimized processing of electronic and physical incoming mail.
Digital self-services
For comprehensive digital self-services portfolios enabling your customers to maintain data centrally and initiate or execute processes independently around the clock.
Integrated claims processing
For an optimal involvement of your customers & cooperation partners in the claims process thanks to omni-channel interaction, transparent and meaningful status updates and a simplified exchange of information.
Extended workbench
We have senior Business Analysts, Requirements Engineers, Process Consultants, Project Managers etc. at your disposal for a successful implementation and uncomplicated staffing of your projects.
- Consulting Services
Our Consulting Focus
We support you in the following core disciplines:
- Target Operating Modeling & Implementation
- Business Architecture, Business Analysis
- Process Management & Governance
- Process Analysis, Modeling & Optimization
- Process Re-Design/Re-Engineering & Automation
- Customer Journey Analysis & Experience Design
- Requirements Engineering
