Generative AI

Generative AI increases productivity and opens up new use cases. At the same time, new security risks arise. With governance, training and standards, AI remains secure and compliant.

From cost pressure to the efficiency revolution

Whether you are a manager in banking operations, responsible for customer experience or a customer advisor – you know the daily scenario: customer inquiries reach the bank today via a multitude of channels in an uncoordinated and simultaneous manner. Be it by email, via SecureMail, website forms, chat or the traditional telephone. But all too often these inquiries end up somewhere. In an overcrowded mailbox, in a confusing ticketing queue or on the desk of an employee who is actually responsible for completely different issues.