- FOCUS TOPIC
The missed opportunity for many banks
Rising customer expectations of self-services
Do you want to find out what your self-service potential is?
We show you where you stand compared to the competition, identify specific areas for action and point out possible solutions.
Where banks are wasting potential
The path to excellence
Eight success factors for excellent self-services
1. neo-banks as a role model
Close strategic gaps as a fast follower
2. outstanding UX
On equal footing with fintechs, no walls of text.
3. good visibility
Clearly position services
4. high utilization
Using gamification approaches for activation
5. rapid implementation
Responding agilely to customer needs
6. end-to-end digitization
Straight-through processing without media disruptions
7. internal END-TO-END anchoring
Central responsibility is defined
8. breaking down silo solutions
Modern architecture instead of rigid core banking system
Four steps to excellence
#1 - Analysis & target image:
Benchmark with customer expectations and a clear roadmap.
#2 - End-to-end integration:
Eliminate media disruptions, maximize automation.
#3 - Usage & Security:
Optimize UX, control communication in a targeted manner.
#4 - Change & Communication:
Actively support customers and employees.
Act now
Arrange a non-binding session.
We show you where you stand compared to the competition, identify specific areas for action and point out possible solutions.
Contact
Dominik Weber
Learn more
My Expertise
- Project and Program Management in banking
- Digital banking and digital transformation
- Business Analysis & Requirements Engineering
Relevant work experience, qualifications and training
- > 25 years of project and program management
- > 25 years of digital banking expertise)
- > 20 years of business analysis / business requirements engineering
- > 20 years of business excellence & digital transformation
- MAS Business Consulting
- Eidg. Dipl. Organizer